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Prices

We endeavour to ensure the prices shown on our website are accurate. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as possible after receiving your order. All prices include UK VAT at 20%. Non UK and Non EU purchases have the VAT element removed at checkout.

Returns and Cancellations Policy

We believe that you will be delighted with your purchase but there may be occasions when you will feel it necessary to return an item. We aim to keep the process as simple as possible. We’ll also pay the return shipping costs (basic rate of postage) if the return is a result of our error or you cancel the order within the legal cancellation period.

Your right to cancel an order begins the moment you place the order and ends 14 days from the day after you receive the goods (see exception).

You must return your order within 14 days from the day after you received the goods, in their original condition to:

Bigbury Mint, Unit 1, River Park, Ermington, Ivybridge, Devon, PL21 9NT, England

Exception – Please note we will not accept cancellations for bespoke frames and engraved products.  They are “personalised” products as described under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, No.3134, PART 3, Regulation 28(1)(b)1. We will only accept returns and offer refunds on bespoke frames and engraved products if the reason for return is as a result of an error on our part.

If you require further advice about returning goods please Contact Us.

Delivery

Shop Products purchased on medals.bigburymint.com; We aim to deliver within 15 days if the product is in stock. Certain silver products are deliberately kept at a low stock level for security reasons. If a delay is likely, one of our friendly sales team will ensure you are kept informed.

Commissioned Medals; The length of a commission contract can vary dependent upon a number of factors. Delivery times will be suggested and mutually agreed during the quote process

We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

If you require further advice or clarification about our ‘Terms and Conditions’ policy please Contact Us.

Our Privacy Statement can be read here.

1. the supply of goods that are made to the consumer’s specifications or are clearly personalised

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